Refund policy
Timberlane Gardens Refund & Return Policy
At Timberlane Gardens, we want you to love your purchase and feel confident shopping with us. Our products are handcrafted with care and inspected before shipping, but if something isn’t right, we’re here to help.
Return eligibility
You may return most new, unused, and undamaged items within 30 days of delivery for a refund or exchange.
To qualify for a return:
- The item must be in the same condition you received it—unused and unassembled.
- It must be returned with proof of purchase (receipt or order confirmation).
If more than 30 days have passed since delivery, we can’t guarantee a refund or exchange.
Non-returnable items include:
- Gift cards
- Custom-built or personalized products
- Sale or clearance items marked “final sale”
Partial refunds (if applicable)
In certain cases, only partial refunds may be issued, including:
- Items returned incomplete or missing hardware
- Items showing signs of use or assembly not due to Timberlane Gardens’ error
- Returns received after the 30-day window
Refund process
Once your return is received and inspected, we’ll send you an email to confirm we’ve received it. If approved, your refund will be processed automatically to your original payment method (such as your credit card or PayPal account).
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Late or missing refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account or payment method again.
- Contact your credit card company—posting times may vary.
- Contact your bank, as processing delays are possible.
If you’ve completed these steps and still haven’t received your refund, contact us at [email protected].
Exchanges
We replace items only if they are defective, damaged, or incorrect. To request an exchange for the same item, please email [email protected] with your order number and a description of the issue.
Return shipping address:
Timberlane Gardens13934 W Timberlane Ct.
Homer Glen, Illinois 60491
Gifts
If you received an item as a gift and it was shipped directly to you, you’ll receive a store credit for the value of your return. Once we receive the returned item, we’ll email your gift certificate.
If the gift giver had the order shipped to themselves to present later, the refund will be sent to the gift giver once the return is processed.
Return shipping
To return your product, please contact us first to request a prepaid return shipping label. Once approved, we’ll email the label and instructions for sending your item back.
Return shipping costs are typically deducted from your refund unless the item arrived defective or damaged.
Depending on your location, replacement or exchange delivery times may vary.
Need help?
We’re always happy to answer questions about returns, refunds, or exchanges.
📧 [email protected]
📞 773-919-8000
