Shipping policy
Timberlane Gardens Shipping policy
At Timberlane Gardens, we’re committed to fast, reliable delivery and clear communication. The details below explain processing times, carriers, tracking, delivery windows, and what to do if you need help with an order in transit.
Free shipping coverage
Free shipping is available within the continental United States on eligible products. Orders to Alaska or Hawaii are not included in free shipping. For a custom quote to other locations (U.S. territories, APO/FPO, PO boxes), please contact us.
Shipping rates for Alaska and Hawaii
Orders to Alaska and Hawaii ship at a flat rate of $50 per 40 lb increment (rounded up to the next increment based on package weight).
Processing times
Orders typically leave our facility within 2–10 business days. Processing times may vary seasonally. For current lead times, email [email protected] or call 773-919-8000.
Orders are not shipped on Sundays or major U.S. holidays. High order volumes can add 1–3 business days to processing.
Carriers and tracking
Most shipments are delivered by UPS, USPS, or FedEx. A tracking number is emailed automatically when your order ships. Some products may ship in multiple boxes and can arrive on different days; tracking will show each box as it moves through the carrier network.
Transit times
Typical transit is 2–7 business days after your order leaves our facility, depending on destination and carrier service. Weather and peak-season volume can affect carrier timelines.
Address accuracy and changes
Please review your shipping address carefully at checkout. If you notice an error, contact us immediately. We’ll attempt to correct the address before the label is created. Once an order is in carrier possession, rerouting may not be available or may incur a carrier fee.
Undeliverable or refused packages
Packages returned to us as undeliverable (for example, due to an incorrect or inaccessible address) may be subject to a return shipping deduction or restocking fee depending on the product condition upon return. We’ll email you before any action is taken.
Damaged items
If your order arrives damaged, keep the packaging and take clear photos of the box and the item.
- Email [email protected] within 7 days of delivery with your order number and photos
- We will arrange a replacement part or an exchange as quickly as possible
Lost or missing deliveries
If tracking shows delivered but you cannot locate the package:
- Check around entrances, porches, side doors, and with neighbors
- Confirm the shipping address in your order confirmation email
- Contact the carrier with your tracking number for a GPS delivery check
Then email us at [email protected]. We will help open a carrier trace and work toward a resolution. Claims must be started promptly after the posted delivery date.
Returns and exchanges
We accept most new, unused items within 30 days of delivery. For full details, see our Refund & Return Policy. Approved returns typically receive a prepaid return label; return shipping is usually deducted from the refund unless the item arrived damaged or defective.
Local pickup (Chicago area)
Prefer to pick up your order? We offer by-appointment local pickup in Homer Glen, Illinois. See local pickup pricing and purchasing for details and scheduling.
Holiday periods
Carrier networks experience heavy volume during November–January and around national holidays. Please allow additional time for both processing and transit during these periods.
Questions
Email: [email protected]
Phone: 773-919-8000
